Privacy Policy

Effective as of January 1st, 2019 

 

Helios Data Inc. respects and is committed to protecting the privacy of individuals who provide us with personal information, including personal information provided or made available by visitors to our website, https://heliosdata.com, and related sub-sites under this domain, as well as other websites we operate and that include a direct link to this privacy policy (our “Websites”). This Privacy Policy aims to give you information on how Helios Data collects and processes your personal information through your use of this Website, including any data you may provide through this Website. 

The Privacy Policy is intended to meet our duties of Transparency under the “General Data Protection Regulation” or “GDPR.” 

We will post any modifications or changes to this Privacy Policy on this page.  

Information Collected 

 

Personal information means any information relating to an identified or identifiable individual. If we link other data with your personal information, we will treat that linked data as personal information. 

Helios Data collects the following categories of personal information: 

  • Identity information, such as your first name, last name, username or similar identifier, title or role, date of birth and gender; 

  • Contact information, such as your postal address, email address and telephone number; 

  • Trial and demo registration information, such as your company name; 

  • Feedback and correspondence, such as information you provide when you send us a message, report a problem with Services, receive customer support or otherwise correspond with us;  

  • Usage information, such as information about how you use the Services and interact with us;  

  • Marketing information, such as your preferences for receiving marketing communications and details about how you engage with us; and 

  • Employment application information, such as your resume, LinkedIn profile, cover letter and online portfolio when applying for a job with us. 

 

In addition, when accessing certain documents or services on our Websites, visitors may be asked to provide certain information, such as how they can be contacted, where they work, and what they do. 

To the extent permitted by applicable law, we and the third parties we engage may combine the information we collect from you over time and across our Websites with information obtained from other sources, including third-party verification service providers. This practice helps us improve the overall accuracy and completeness of the information, and better tailor our interactions with you. Detailed information we collect is described in “Use of Cookies and Similar Technologies” below. 

Purposes of Processing Personal Information 

 

We collect and process personal information when necessary to fulfill purposes that are in our legitimate interests and/or when requested by you. These purposes include: 

  • Operating and maintaining our Websites. 

  • Viewing product demonstrations and software trials. 

  • Accessing white papers, eBooks, and other marketing collateral. 

  • Participating in marketing promotions. 

  • Personalizing your experience. 

  • Participating in seminars, training courses, or in-person or online events. 

  • Exploring career opportunities. 

  • Conducting user surveys. 

  • Direct marketing by Helios Data or its telemarketing service providers (e.g., marketing through physical mail, email, and social media). 

  • Responding to an inquiry. 

  • Providing technical support, consulting, or cloud-based information security services. 

  • Meeting the needs of visitors to our Websites by answering questions or improving delivery of information and services. 

  • Other legitimate purposes permitted by applicable law. 

 

Marketing Information 

 

From time to time and in compliance with applicable law requirements (e.g. based on your prior consent if required under the law applicable to you), we use contact information that you have provided to send you tailored information regarding our products and services, as well as other information we think may be useful to you. You can provide your preferences and interests to info@heliosdata.com

If you do not wish to receive any marketing information from us, you may opt out by clicking the “Unsubscribe” link on any of our emails, or alternatively, send the opt-out request to privacy@heliosdata.com.   

Sharing and Disclosure of Personal Information 

 

The personal information we collect will be used solely by and transferred only to Helios Data, Inc.; its global offices and subsidiaries; and its resellers, distributors, and service providers. These companies, contracted by Helios Data to deliver requested information and services, can use this information only to the extent permitted by applicable law. You may send a request to privacy@heliosdata.com  to inquire about your personal information. 

Additionally, an individual’s personal information is not shared outside Helios Data, except under conditions explained below and always in accordance with applicable law: 

  • When we have an individual’s consent to share the information. 

  • For legitimate purposes permitted by applicable law. 

  • If sharing an individual’s information is necessary to provide a product or service that is requested. (If personal information is shared with third parties, we will only provide the information they need to deliver the product or service. Also, such companies are prohibited from using such personal information for any other purpose.) 

 

Sensitive Personal Information 

 

Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Services or otherwise.  

If you send or disclose any sensitive personal information to us (such as when you submit user-generated content to the Services), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it.  

  

Changes To Your Personal Information  

It is important that the personal information we hold about you is accurate and current.  Please let us know if your personal information changes during your relationship with us by updating your registration profile or emailing us at privacy@heliosdata.com.  

 

Security 

 

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and we cannot guarantee the security of your information. 

 

International Data Use 

 

Helios Data is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be collected, used and stored in the United States or other locations outside of your home country.  Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.  

European Union users should read the important information provided here about transfer of personal information outside of the European Economic Area. 

Your Choices and Access 

Access, Update, Correct or Delete Your Information 

All Website users who provide their personal information to request a trial or schedule a demo may review, update, correct or delete the personal information they provided during registration by contacting us at privacy@heliosdata.com.   

Marketing communications 

You may opt out of marketing-related emails by logging in and changing your account settings or by following the opt-out prompt in the email.  You may continue to receive Services-related and other non-marketing emails.  

Testimonials 

If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us at privacy@heliosdata.com.   

 

Choosing not to share your personal information 

If you do not provide information indicated as required or mandatory within the Services, or that is otherwise necessary to provide a requested service or feature within the Services, that portion or all of the Services may be unavailable to you. 

 

 

Social Media Widgets 

 

Our Services may include social media features, such as the Facebook “like” button and widgets, such as the “share this” button. These features may collect your personal information and track your use of the Services. These social media features are either hosted by a third party or hosted directly in the Services. Your interactions with these features are governed by the privacy policy of the company providing such functionality.  

 

 

Third Party Sites and Services 

 

The Services may contain links to other websites and services operated by third parties, such as social media platforms, advertising services and other websites and applications.  These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third-party websites, applications or services, and are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn more. 

 

 

User Generated Content 

 

We may make available in the Services, or link to, features that allow you to share information online (e.g., on message boards, in chat areas, in file uploads, through events, etc.). Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly-disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from other parties. 

 

Use of Services by Minors 

 

The Website and Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Information through the Services.  If we learn that any user of the Services is under the age of 13, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Services. 

 

Updates to This Privacy Policy 

 

We may change this Privacy Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, we will notify you by email (if you have an account linked to a valid email address) or another manner through the Services that we believe is likely to reach you. 

The “LAST UPDATED” legend at the top of the page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy. 

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us.  

Helios Data, Inc. 
569 Clyde Ave. #550 
Mountain View, CA 94043 

U.S.A. 

Attention: Privacy Officer 
Email: 
privacy@heliosdata.com 

   

Additional Information for European Union Users

Personal Information 

References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.  

 

Controller and EU Representative 

Helios Data is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation and you can contact us and our Privacy Officer using the contact details listed in the Contact subsection above.  

 

We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below.  If you have questions about the legal basis of how we process your personal information, contact us at privacy@heliosdata.com.    

  

Use for New Purposes 

We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it.  If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.  

 

 

Retention 

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. 

 

 

Your Rights 

European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold: 

  • Opt-out. Stop sending you direct marketing communications.  You may continue to receive Services-related and other non-marketing communications.  

  • Access.  Provide you with information about our processing of your personal information and give you access to your personal information. 

  • Correct.  Update or correct inaccuracies in your personal information. 

  • Delete.  Delete your personal information. 

  • Transfer.  Transfer a machine-readable copy of your personal information to you or a third party of your choice. 

  • Restrict.  Restrict the processing of your personal information. 

  • Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.  

You can submit these requests by email to privacy@heliosdata.com or our postal address provided above.  We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request.  If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.  You can find your data protection regulator at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

Cross-Border Transfer 

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.